How it works

Set triggers

Listen out for data that meets a given criteria. Data can be xAPI statements or from integrated services.

Define actions

Define the actions to happen upon a trigger being activated. Choose single or multiple tracks.

Adaptive, Automated, Personas

Set matrix values to ensure an adaptive, automated process for learners based on dynamic personas.

Nudge Theory
Delivering feedback when it's most meaningful and making resources easy to access result in more people taking action.
Powered by data, smart nudges can help improve learning behaviour through timely, contextually relevant prompts.
Providing frequent nudges about specific tasks in a course, students will be able to quickly adjust their learning progressively.
Personas / "If this, then that"
Use Reach's matrix builder to pinpoint exactly how you want to generate your personas. Working out what a learner's personal needs are based on data allows you to be precise in timing and targeting when delivering feedback, content or support.
Calculating personas, on a nightly basis, makes sure that the messaging, feedback and support is being powered by relevant data.
If you would prefer not to use personas, the threshold options provide an alternative approach to calculate what information should be sent to which learner. Upload via CSV, or pull in via integration and use the matrix builder to construct your "If this, then that" rules.
Delivery methods

Online course communication

Improve the experience of students through the delivery of timely, personalized and actionable feedback throughout their participation in an online course.

IoT intervention strategy

Using data gathered from employees as they are doing their job, create a multi-step intervention strategy. The first time something happens, send appropriate training, the second time notify a line manager and so on.

Delivery of adaptive content

Delivery of follow on, personalized, content based on a learner's experience so far making sure they are getting what is needed, when they need it.

Deliver just-in-time training

Working with simulations or IoT enabled devices, track and issue training, as it's needed, based on real-time data gathered as people do their job.


Schedule cohort announcements in advance and track engagement. Scheduled by date or relative timing (e.g. “1 week after completing a Level”).

Automate timely support actions

Providing personalized, timely, actionable support actions to those learning and training, as they need it, can make a big difference to the learning experience.

Interested to learn more?